The Advocate for Children and Youth typically receives concerns regarding services provide to children and youth by the ministries of Social Services, Health, Education, Justice, Corrections, Public Safety and Policing, as well as First Nations’ child and family services agencies.
In reviewing a situation we will consider whether or not the young person:
- Received notice of the issue under consideration
- Had access to all relevant information
- Had an opportunity to present his or her point of view
- Had an opportunity to refute any opposing information
- Received assurance that his or her point of view was understood and considered
- Got meaningful explanations for why a decision was made
The Advocate will also consider whether or not the final decision was made by an impartial decision-maker.
If a caller’s concerns are outside the jurisdiction of our Office, an Early Resolution Advocate may provide information and self-advocacy strategies to assist the caller in having his or her concerns addressed and hopefully resolved. Examples of issues over which our Office has no jurisdiction include: custody or access disputes, individual school boards, decisions of courts or Justices of the Peace, and programs under the jurisdication of the Government of Canada.